Delivery areas

Delivery Information

UNTIL 14/05/2025 Home deliveries in Rome (within the GRA) will be free for orders over €59.00. Below this threshold the cost will be €5.90 

FROM 05/15/2025 Deliveries in Rome (within and outside the GRA) will be free for orders over €79.00 . Below this threshold the cost will be €7.90 . In this way the rate will be standardized to the rest of Italy, including the islands.
It has been really hard to try to keep the threshold lower, but unfortunately we have to deal with the transport costs that continue to rise.

😊 But don't worry! If you are from Rome , you can always stop by collect your order of any amount for free , directly from the collection point in Via Flavio Stilicone . So we can also meet in person!

🤳 Don't forget to frame the qr code and share the unboxing video or photo by tagging me in your story. I will send you a secret code that will allow you to pay for your favorite product with a 30% discount on your next order!

Want to become a pick-up point in your neighborhood? Contact me!

Shipping by courier in Italy, including islands
Paid service, no minimum order
Delivery cost with national couriers for orders under €79.00: €7.90
Delivery cost with national couriers for orders over €79.00: FREE
Want to become a pick-up point in your city? Contact me!

Shipping by courier in Europe
Paid service on request , in the following countries: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands , Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden and Hungary. Minimum order €39.00
Delivery cost with international couriers for orders over under of €119.00: € 11.90
Delivery cost with international couriers for orders over €119.00: FREE

Want to become a pick-up point in your European city? Contact me!

NOTE: Always check the payment method selected during the order confirmation phase. If you wish to pay cash on delivery, the cost of the service is €4.50 , which you must pay upon delivery, otherwise the purchased products will be released. During the order confirmation phase, select "Cash on delivery" and write in the notes how you will pay for the service, whether in cash or by card. For example, write " Cash on delivery in cash " or " Cash on delivery with card "
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Returns Policy
Free returns are only allowed for sealed products in their original packaging, no later than 30 days after delivery of the order.
For all perishable products in opened and/or tampered packaging, if you have not received return authorization, you will have to proceed with a paid return. Alternatively, you can request a refund within 14 days of receiving the order.
All fresh and refrigerated products are excluded from the return policies.

Since the goods travel at the recipient's risk, even when delivery is free, it is advisable to check them in the presence of the courier at the time of delivery; in the event of missing, damaged or tampered packages, it is necessary to write a reservation on the delivery note, under penalty of no refund being recognized. (e.g. " delivery subject to inspection ").
In case of any irregularities found after delivery, as required by law, they must be reported in writing, no later than 5 days from the date of receipt of the goods, indicating the date, your name and the order number, together with the photographic material, to support the request for reimbursement.

Complaints can be sent to the email address info@ziacris.it .

For more information visit the Returns Policy page